Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.
Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.
To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is fully secured by encryption conforming to the highest industry standards.
Special conditions for the Germany website
For tickets bought in Germany or on the Germany website the following articles replace the same articles from our General Conditions of Carriage:
Article 3.4 Flight Coupon Order of Use
(a) The Fare including Tax, established on the basis of the details, flight dates and routes mentioned on the Ticket, corresponds to a Place of Departure and a Place of Destination, via a Stopover scheduled when the Ticket was purchased and forms integral part of the Contract of Carriage. The Fare applied on the Ticket issue date is only valid for a Ticket used fully and in the sequential order of Flight Coupons, for the specified journey and on the specified dates.
(b) Except in case of Force Majeure, any non-compliant use by the Passenger (for example, if the Passenger does not use the first Coupon or if the Coupons are not used in the order in which they were issued) will result in the recalculation of the Fare including Tax according to the altered routing. The Fare including Tax will be recalculated and the Passenger may, as a consequence of the recalculation, be required to pay an additional Fare equating to the difference between the Fare Including Tax initially paid and the Fare Including Tax that the Passenger should have paid when the Ticket was issued for the journey actually made by the Passenger. In addition, in the event of a change as described above, a new Ticket will be issued and a EUR 15 issuance fee will be applied. Please note that KLM can make carriage dependent on whether the Fare including Tax of the new Ticket has been paid.
(c) The recalculation will not be applicable when the Passenger, after missing his/her flight, can demonstrate that he/she has used a new ticket on the same route, issued within 24 hours following the departure of the flight corresponding to the unused Coupon.
Article 9 (l) Refusal and Limitation of Carriage
(l) The Passenger refuses to pay an additional fare and/or the Administration Fees under the conditions specified in Article 3.4.