Legal information

Our general conditions for both passengers and baggage.

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Limits of our liability for international carriage of passengers and baggage.

If you receive a refund in the form of a travel voucher, these are the conditions.

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.

Please carefully read the travel information.

Buying extra check-in baggage? Make sure to read the conditions.

Here’s what you’re agreeing to when purchasing a seat in Economy Class.

The terms for upgrades from Economy Class to Business Class.

The European legislation regarding package travel and linked travel arrangements.

When purchasing a WiFi voucher to use during your flight, you accept these conditions.

Reducing your footprint? Read the conditions for the compensation service CO2ZERO.

Check what you’re agreeing to when adding Flexibility to your booking.

Read these terms when taking an option and locking the fare for 3 days.

When signing up for the Flying Blue programme, read these conditions.

How we collect and use your personal data when you travel or interact with us.

Conditions for creating an online Air France or KLM account on our websites.

Before giving us permission to use your photo or video, read the conditions.

When you’re visiting our website, you agree to these terms of use.

The placing of all types of cookies is described in this policy.

This website is offered to you by Koninklijke Luchtvaart Maatschappij N.V.

Here, you’ll find general information about KLM in your country.