Legal information

This website is offered to you by: Koninklijke Luchtvaart Maatschappij N.V.

(also known as KLM Royal Dutch Airlines)

Amsterdamseweg 55 1182 GP Amstelveen The Netherlands

Registered No 33014286 VAT Number NL004983269B01

Do you have questions or comments and do you wish to contact KLM? Please visit our customer support page.

Please review our terms of use of the KLM website carefully before using this website. Your use of this website indicates you agree to be bound by these terms. View our website terms of use.

When you book a flight with KLM you agree to our General Conditions of Carriage for passengers and baggage. View the General Conditions of Carriage.

Please carefully read the Important travel information

In this privacy policy we explain how we collect and use your personal information. This privacy policy applies to all personal information we process about you when you travel with us, purchase or use our services, visit our websites, use our mobile applications or otherwise interact with us. View our privacy policy

Here you will find all information on the use of cookies on KLM.com. View our cookie policy.

Regulation (EC) No.2111/2005 establishes a list of airlines which are subject to an operating ban within the European Union, for failure to meet international safety standards. For all necessary information about this list, please consult the website of the European Commission. Flights operated by airlines on this list are not available to be booked via KLM.com.

On this page you can read the advice to international passengers on the limitation of liability pursuant the Warsaw Convention. Go to Advice to international passengers on limitation of liability

On this page you will find information on the air carrier liability rules pursuant to the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. Go to Air carrier liability for passengers and their baggage

On this page you will find the General Conditions of the Flying Blue Programme.

KLM Royal Dutch Airlines in Germany

KLM Royal Dutch Airlines Direktion für Deutschland Zeil 5 60313 Frankfurt am Main

General Manager for Germany: Mr. Stefan Gumuseli VAT identification number: DE 111 606 925

Click here to contact KLM in Germany

Company headquarters

Koninklijke Luchtvaart Maatschappij N.V. Amsterdamseweg 55 Amstelveen 1182 GP THE NETHERLANDS

Koninklijke Luchtvaart Maatschappij N.V. (KLM Royal Dutch Airlines) is a Dutch cooperation registered in Amstelveen, The Netherlands (commercial register Amsterdam - 33014286).

Internet: www.klm.com

As of September 2008

Controlling Institution

Luftfahrt-Bundesamt Hermann-Blenk-Straße 26 38108 Braunschweig

E-mail (not for claims): mail.information.germany@klm.com

Claims To contact our Customer Service directly for Complaint/Compliment please use our Webform If you have submitted a claim to our customer service department but are unsatisfied with the response, you have the possibility to contact the Arbitration Board for Public Passenger Transport (SÖP).

You can find various terms and conditions of several KLM products and services via the pages below.

Terms and conditions of seat selection

Terms and conditions of the EMD voucher

Terms and conditions of an upgrade from Economy Class to Business Class

Terms and conditions of CO2ZERO

Terms and conditions of pre-purchased extra baggage

Terms and conditions of KLM WiFi voucher

Terms and conditions of flexibility (ticket option)

Terms and conditions of Time to Think

Terms and conditions of Air France and KLM accounts

Terms and conditions of KLM User Generated Content