Refunds and vouchers Requesting a refund
You can request a cash refund via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also use the system to check the status of your request. We’ll try our best to process your request as soon as possible.
Note that separate policies are in place for:
Refunds and compensations
Can I get a cash refund?
Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled?
I’m making extra costs because I am unable to fly, will KLM compensate this?
Will my travel insurance cover changes to my travel plans?
I want to request a travel voucher; how does this work?
What is the validity of my travel voucher?
Where can I find the status of my travel voucher request?
Will I also receive a voucher for purchased extra options?
How can I use my travel voucher?
What if the price of my ticket is higher or lower than the value of my voucher?
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